Source note · Teams voice routing policies and dial plans
In Microsoft's example, putting the catch-all 'International' usage ahead of 'US and Canada' sends calls to +1 425 numbers to the International route's SBCs, bypassing the more specific Redmond routes.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Teams Phone Direct Routing
- Subsystem
- pstn-usage
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · section 'Example 2: Configuration steps', admin center Step 3, 'Take note of the order of PSTN usages' bullets
Cite this note
APA
WarmTransfer. (2026, September 24). Teams voice routing policies and dial plans: source note teams-voice-routing-catchall-usage-shadows. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-voice-routing-catchall-usage-shadows
BibTeX
@misc{warmtransfer-claim-teams-voice-routing-catchall-usage-shadows,
title = {Teams voice routing policies and dial plans: source note teams-voice-routing-catchall-usage-shadows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-voice-routing-catchall-usage-shadows},
note = {Source note teams-voice-routing-catchall-usage-shadows, checked 2026-09-24}
}