The shared call history template for a call queue requires both agents and authorized users to have the Queues app and Teams Premium.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 1: General info > Set the Shared call history for call queue template (Note)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-shared-call-history-premium. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-shared-call-history-premium
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-shared-call-history-premium,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-shared-call-history-premium},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-shared-call-history-premium},
note = {Source note teams-queues-app-setup-shared-call-history-premium, checked 2026-10-01}
}