A user can make no configuration changes unless they both have a voice applications policy that enables at least one change and are an authorized user on at least one auto attendant or call queue; either one alone is not enough.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- authorized users
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 8: Authorized users (Important)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-policy-and-au-both-needed. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-policy-and-au-both-needed
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-policy-and-au-both-needed,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-policy-and-au-both-needed},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-policy-and-au-both-needed},
note = {Source note teams-queues-app-setup-policy-and-au-both-needed, checked 2026-10-01}
}