With presence-based routing off, the call queue's No Agents exception fires when no agents are opted in; with it on, it fires when no agents are logged in or all appear offline.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 6: Exception handling > No Agents Opted/Logged In (Note)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-no-agents-exception. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-no-agents-exception
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-no-agents-exception,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-no-agents-exception},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-no-agents-exception},
note = {Source note teams-queues-app-setup-no-agents-exception, checked 2026-10-01}
}