Microsoft says Teams cloud calling with auto attendants and call queues meets some organizations' needs, while integrating a contact center solution with Teams Phone is supported for organizations that want business tools and workflows to drive the customer journey.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- contact center integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Teams Contact Center - Microsoft Teams — Microsoft · tier 2 current vendor documentation · What is contact center integration for Microsoft Teams?
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-native-vs-ccaas. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-native-vs-ccaas
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-native-vs-ccaas,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-native-vs-ccaas},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-native-vs-ccaas},
note = {Source note teams-queues-app-setup-native-vs-ccaas, checked 2026-10-01}
}