Admins can run a Microsoft 365 admin center diagnostic against a call queue's or auto attendant's resource account to check that it can receive calls and get next steps for tenant, policy or resource account problems.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call queue diagnostic tool
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-cq-diagnostic. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-cq-diagnostic
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-cq-diagnostic,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-cq-diagnostic},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-cq-diagnostic},
note = {Source note teams-queues-app-setup-cq-diagnostic, checked 2026-10-01}
}