An organization whose needs exceed the Queues app's documented scope (200 agents per queue, 15 authorized users per queue, 45 days of history, voice-only queue features) is likely better served by a certified contact center than by the Queues app.
inferred · Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- contact center integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Teams Contact Center - Microsoft Teams — Microsoft · tier 2 current vendor documentation · What is contact center integration for Microsoft Teams? (combined with the limits in ms-learn-manage-queues-app and ms-learn-aa-cq-setup-authorized-users)
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-choose-cc-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-choose-cc-inference
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-choose-cc-inference,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-choose-cc-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-choose-cc-inference},
note = {Source note teams-queues-app-setup-choose-cc-inference, checked 2026-10-01}
}