Contact centers integrate with Teams through the Unify, Extend or Connect integration models, and Microsoft runs a contact center certification program listing certified solutions.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- contact center integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Teams Contact Center - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Integration models for solution providers; Contact center for Microsoft Teams certification program
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-ccaas-models-cert. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-ccaas-models-cert
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-ccaas-models-cert,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-ccaas-models-cert},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-ccaas-models-cert},
note = {Source note teams-queues-app-setup-ccaas-models-cert, checked 2026-10-01}
}