Call queue agents must be Enterprise Voice enabled online or on-premises users, and agents who answer queue calls in the Teams app must be in TeamsOnly mode.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queue agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Prerequisites > Call queue representatives
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-agent-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-agent-prereqs
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-agent-prereqs,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-agent-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-agent-prereqs},
note = {Source note teams-queues-app-setup-agent-prereqs, checked 2026-10-01}
}