The call queue setting Call agents can opt out of taking calls controls whether agents can opt out, and Microsoft recommends turning it on.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 4: Agent selection > Call agents can opt out of taking calls
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-agent-opt-out-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-agent-opt-out-setting
BibTeX
@misc{warmtransfer-claim-teams-queues-app-setup-agent-opt-out-setting,
title = {Setting up the Teams Queues app for Teams Phone call queues: source note teams-queues-app-setup-agent-opt-out-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-queues-app-setup-agent-opt-out-setting},
note = {Source note teams-queues-app-setup-agent-opt-out-setting, checked 2026-10-01}
}