Source note · Teams phones and certified devices
SIP Gateway devices can be call queue agents, but SIP Gateway does not publish presence for devices, so presence-based routing is not supported for them.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Teams SIP Gateway
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Plan SIP Gateway — Microsoft · tier 2 current vendor documentation · Benefits of SIP Gateway, Call Queues and voice apps support
Cite this note
APA
WarmTransfer. (2026, September 25). Teams phones and certified devices: source note teams-phone-devices-sipgw-no-presence. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-phone-devices-sipgw-no-presence
BibTeX
@misc{warmtransfer-claim-teams-phone-devices-sipgw-no-presence,
title = {Teams phones and certified devices: source note teams-phone-devices-sipgw-no-presence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-phone-devices-sipgw-no-presence},
note = {Source note teams-phone-devices-sipgw-no-presence, checked 2026-09-25}
}