Source note · Teams Operator Connect and Azure Communication routing
The ACS PSTN concepts page says Azure Communication Services will now support only Teams Phone connectivity. It describes ACS Direct Offer and ACS Direct Routing as legacy telephony options being retired.
Checked 2026-09-23
Going forward, Communication Services supports only Teams Phone connectivity.
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- telephony
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Public Switched Telephone Network (PSTN) integration concepts for Azure Communication Services — Microsoft · tier 2 current vendor documentation · Telephony overview, final two sentences
Cite this note
APA
WarmTransfer. (2026, September 23). Teams Operator Connect and Azure Communication routing: source note teams-operator-connect-acs-teams-phone-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-operator-connect-acs-teams-phone-only
BibTeX
@misc{warmtransfer-claim-teams-operator-connect-acs-teams-phone-only,
title = {Teams Operator Connect and Azure Communication routing: source note teams-operator-connect-acs-teams-phone-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-operator-connect-acs-teams-phone-only},
note = {Source note teams-operator-connect-acs-teams-phone-only, checked 2026-09-23}
}