Source note · Troubleshooting Teams Direct Routing
Microsoft supports Direct Routing only with certified SBCs. It wants issues taken to the SBC vendor first, with the vendor escalating to Microsoft, and asks customers to include the vendor's investigation report when opening a Microsoft support request.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- support
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Plan Direct Routing — Microsoft (Microsoft Learn) · tier 2 current vendor documentation · Support boundaries
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams Direct Routing: source note teams-direct-routing-troubleshooting-support-boundary. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-troubleshooting-support-boundary
BibTeX
@misc{warmtransfer-claim-teams-direct-routing-troubleshooting-support-boundary,
title = {Troubleshooting Teams Direct Routing: source note teams-direct-routing-troubleshooting-support-boundary},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-troubleshooting-support-boundary},
note = {Source note teams-direct-routing-troubleshooting-support-boundary, checked 2026-09-25}
}