Source note · Troubleshooting Teams Direct Routing
Microsoft treats average call duration on the dashboard as a quality indicator. It recommends setting a company baseline, because a large drop, for example to about 15 seconds, can mean users are hanging up over quality or reliability problems.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams admin center
- Subsystem
- health-dashboard
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Health dashboard for Direct Routing — Microsoft · tier 2 current vendor documentation · The SBCs tab > Average call duration
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams Direct Routing: source note teams-direct-routing-troubleshooting-dash-acd. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-troubleshooting-dash-acd
BibTeX
@misc{warmtransfer-claim-teams-direct-routing-troubleshooting-dash-acd,
title = {Troubleshooting Teams Direct Routing: source note teams-direct-routing-troubleshooting-dash-acd},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-troubleshooting-dash-acd},
note = {Source note teams-direct-routing-troubleshooting-dash-acd, checked 2026-09-25}
}