Source note · Troubleshooting Teams Direct Routing
For user-provisioning 403s: 510560 means the user isn't Enterprise Voice enabled; 510562 means the user can't make outbound PSTN calls; 510563 means the user is limited to domestic calls. For 510560 and 510562, Microsoft says to check the Phone System licence and Direct Routing enablement.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone Direct Routing
- Subsystem
- sip-response-codes
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- SIP 403 and Microsoft response codes - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Sections 510560 403 (two variants), 510562 403, 510563 403
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Teams Direct Routing: source note teams-direct-routing-troubleshooting-403-user-codes. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-troubleshooting-403-user-codes
BibTeX
@misc{warmtransfer-claim-teams-direct-routing-troubleshooting-403-user-codes,
title = {Troubleshooting Teams Direct Routing: source note teams-direct-routing-troubleshooting-403-user-codes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-troubleshooting-403-user-codes},
note = {Source note teams-direct-routing-troubleshooting-403-user-codes, checked 2026-09-25}
}