Source note · Setting up Microsoft Teams Direct Routing

Direct Routing requires users to be in Teams Only mode, set by assigning the UpgradeToTeams instance of TeamsUpgradePolicy, so incoming calls land in the Teams client.

Checked 2026-09-24

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: direct-routing-user-enablement
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Enable users for Direct Routing — Microsoft · tier 2 current vendor documentation · Assign Teams Only mode to users to ensure calls land in Microsoft Teams

Cite this note

APA

WarmTransfer. (2026, September 24). Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-teams-only-mode. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-teams-only-mode

BibTeX

@misc{warmtransfer-claim-teams-direct-routing-setup-teams-only-mode,
  title  = {Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-teams-only-mode},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-teams-only-mode},
  note   = {Source note teams-direct-routing-setup-teams-only-mode, checked 2026-09-24}
}

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