Source note · Setting up Microsoft Teams Direct Routing

SBCs within one voice route are tried in random order, a lower-priority route matching the same pattern is tried when none of them is available, and the call is dropped if no SBC is available.

Checked 2026-09-24

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: direct-routing-voice-routing
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1: Voice routing with one PSTN usage, Call Flow 2 and following paragraph

Cite this note

APA

WarmTransfer. (2026, September 24). Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-route-sbc-random-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-route-sbc-random-order

BibTeX

@misc{warmtransfer-claim-teams-direct-routing-setup-route-sbc-random-order,
  title  = {Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-route-sbc-random-order},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-route-sbc-random-order},
  note   = {Source note teams-direct-routing-setup-route-sbc-random-order, checked 2026-09-24}
}

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