Source note · Setting up Microsoft Teams Direct Routing

Assigning an online voice routing policy alone does not enable a user to make PSTN calls through Teams; the user must also be enabled for Phone System.

Checked 2026-09-24

Vendor: Microsoft
Product: MicrosoftTeams PowerShell module
Subsystem: direct-routing-voice-routing
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Grant-CsOnlineVoiceRoutingPolicy — Microsoft · tier 2 current vendor documentation · Description, second paragraph

Cite this note

APA

WarmTransfer. (2026, September 24). Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-policy-not-sufficient. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-policy-not-sufficient

BibTeX

@misc{warmtransfer-claim-teams-direct-routing-setup-policy-not-sufficient,
  title  = {Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-policy-not-sufficient},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-policy-not-sufficient},
  note   = {Source note teams-direct-routing-setup-policy-not-sufficient, checked 2026-09-24}
}

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