Source note · Setting up Microsoft Teams Direct Routing

A user with Teams Phone but no Calling Plan license whose dialed number matches no voice route in their policy has the call dropped, whereas a Calling Plan user falls back to Calling Plan routing.

Checked 2026-09-24

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: direct-routing-voice-routing
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1, Note after Call Flow diagrams and paragraph after the third-route diagram

Cite this note

APA

WarmTransfer. (2026, September 24). Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-no-match-call-dropped. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-no-match-call-dropped

BibTeX

@misc{warmtransfer-claim-teams-direct-routing-setup-no-match-call-dropped,
  title  = {Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-no-match-call-dropped},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-no-match-call-dropped},
  note   = {Source note teams-direct-routing-setup-no-match-call-dropped, checked 2026-09-24}
}

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