Source note · Setting up Microsoft Teams Direct Routing

Configuring the global (Org-wide default) online voice routing policy makes every voice-enabled user inherit it, which can route Calling Plan and Operator Connect users' PSTN calls to a Direct Routing trunk, so Microsoft advises custom policies assigned to individual users.

Checked 2026-09-24

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: direct-routing-voice-routing
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Voice routing policy considerations, Caution item 1

Cite this note

APA

WarmTransfer. (2026, September 24). Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-global-policy-caution. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-global-policy-caution

BibTeX

@misc{warmtransfer-claim-teams-direct-routing-setup-global-policy-caution,
  title  = {Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-global-policy-caution},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-global-policy-caution},
  note   = {Source note teams-direct-routing-setup-global-policy-caution, checked 2026-09-24}
}

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