Source note · Setting up Microsoft Teams Direct Routing

Besides registering the SBC domain, the tenant needs a user in that domain with an assigned E3 or E5 license, otherwise pairing fails with an error that the domain was not configured for this tenant.

Checked 2026-09-24

Can not use the "sbc.contoso.com" domain as it was not configured for this tenant

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: direct-routing-sbc-pairing
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Connect your Session Border Controller (SBC) to Direct Routing — Microsoft · tier 2 current vendor documentation · Considerations, second bullet, follow-on paragraph

Cite this note

APA

WarmTransfer. (2026, September 24). Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-domain-licensed-user. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-domain-licensed-user

BibTeX

@misc{warmtransfer-claim-teams-direct-routing-setup-domain-licensed-user,
  title  = {Setting up Microsoft Teams Direct Routing: source note teams-direct-routing-setup-domain-licensed-user},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-direct-routing-setup-domain-licensed-user},
  note   = {Source note teams-direct-routing-setup-domain-licensed-user, checked 2026-09-24}
}

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