All voice-enabled users inherit the global online voice routing policy once it is configured, which can inadvertently send PSTN calls from Calling Plan and Operator Connect users to a Direct Routing trunk.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- Direct Routing voice routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Section 'Voice routing policy considerations', Caution item 1
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-vrp-global-policy-caution. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-vrp-global-policy-caution
BibTeX
@misc{warmtransfer-claim-teams-dial-pad-missing-vrp-global-policy-caution,
title = {Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-vrp-global-policy-caution},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-vrp-global-policy-caution},
note = {Source note teams-dial-pad-missing-vrp-global-policy-caution, checked 2026-10-01}
}