To actually place a call from the dial pad, the user also needs a PSTN connectivity option: Microsoft Calling Plan, Operator Connect, Teams Phone Mobile, Direct Routing, or Shared Calling.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- PSTN connectivity
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Teams dial pad access — Microsoft · tier 2 current vendor documentation · Introduction, Note following the prerequisites list
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-pstn-option-to-place-call. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-pstn-option-to-place-call
BibTeX
@misc{warmtransfer-claim-teams-dial-pad-missing-pstn-option-to-place-call,
title = {Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-pstn-option-to-place-call},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-pstn-option-to-place-call},
note = {Source note teams-dial-pad-missing-pstn-option-to-place-call, checked 2026-10-01}
}