For the Teams dial pad to display, the user must be assigned a Teams Phone licence, which appears as the MCOEV capability.
Checked 2026-10-01
User is assigned with a Teams Phone ("MCOEV") license
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- dial pad visibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Teams dial pad access — Microsoft · tier 2 current vendor documentation · Introduction, prerequisites bullet list (first bullet)
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-prereq-mcoev-licence. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-prereq-mcoev-licence
BibTeX
@misc{warmtransfer-claim-teams-dial-pad-missing-prereq-mcoev-licence,
title = {Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-prereq-mcoev-licence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-prereq-mcoev-licence},
note = {Source note teams-dial-pad-missing-prereq-mcoev-licence, checked 2026-10-01}
}