A missing or wrong online voice routing policy isn't among the documented dial pad visibility prerequisites, so for Direct Routing users it most likely shows up as failed or dropped outbound calls rather than a missing dial pad.
inferred · Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- Direct Routing voice routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Configure call routing for Direct Routing — Microsoft · tier 2 current vendor documentation · Example 1 Notes on dropped calls; compare dial-pad-configuration prerequisites list
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-inf-vrp-not-visibility. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-inf-vrp-not-visibility
BibTeX
@misc{warmtransfer-claim-teams-dial-pad-missing-inf-vrp-not-visibility,
title = {Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-inf-vrp-not-visibility},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-inf-vrp-not-visibility},
note = {Source note teams-dial-pad-missing-inf-vrp-not-visibility, checked 2026-10-01}
}