Direct Routing requires users to be in Teams Only mode so that incoming calls land in the Teams client. Users are put in Teams Only mode by assigning the UpgradeToTeams instance of TeamsUpgradePolicy.
Checked 2026-10-01
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- coexistence mode
- Deployment
- hybrid
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Enable users for Direct Routing — Microsoft · tier 2 current vendor documentation · Section 'Assign Teams Only mode to users to ensure calls land in Microsoft Teams'
Cite this note
APA
WarmTransfer. (2026, October 1). Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-dr-teams-only-mode. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-dr-teams-only-mode
BibTeX
@misc{warmtransfer-claim-teams-dial-pad-missing-dr-teams-only-mode,
title = {Troubleshooting a missing Teams dial pad and PSTN calling: source note teams-dial-pad-missing-dr-teams-only-mode},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-dial-pad-missing-dr-teams-only-mode},
note = {Source note teams-dial-pad-missing-dr-teams-only-mode, checked 2026-10-01}
}