Claim record · Teams contact center integration models
Microsoft supports third-party voice agent solutions only from certified partners; customers must contact the voice agent partner first, and Microsoft may reject support cases involving non-certified solutions.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- third-party-voice-agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Teams Voice Agents integration - Microsoft Teams — Microsoft · tier 2 current vendor documentation · section 'Support boundaries'
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-va-support-boundary. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-va-support-boundary
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-va-support-boundary,
title = {Teams contact center integration models: claim teams-contact-center-integration-va-support-boundary},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-va-support-boundary},
note = {Claim teams-contact-center-integration-va-support-boundary, verified 2026-09-14}
}