Claim record · Teams contact center integration models
For Teams Phone extensibility, the resource account ApplicationId must be the CCaaS provider's third-party bot ID; Teams first-party application IDs do not work.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Teams Phone Extensibility - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Teams Admin: Provision Resource Account', paragraph on New-CsOnlineApplicationInstance
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-tpe-third-party-appid. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-third-party-appid
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-third-party-appid,
title = {Teams contact center integration models: claim teams-contact-center-integration-tpe-third-party-appid},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-third-party-appid},
note = {Claim teams-contact-center-integration-tpe-third-party-appid, verified 2026-09-14}
}