Source note · Teams contact center integration models
Microsoft does not recommend the Call Automation Redirect option for CCaaS scenarios, strongly recommends AddParticipant for adding CCaaS agents, and states that Redirect is not supported for on-behalf-of use cases.
Checked 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Checked
- 2026-09-14
Sources
- Teams Phone extensibility overview - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Mid call Controls for Call Automation SDK' > 'Call transfer', Note
Cite this note
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: source note teams-contact-center-integration-tpe-redirect-discouraged. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-redirect-discouraged
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-redirect-discouraged,
title = {Teams contact center integration models: source note teams-contact-center-integration-tpe-redirect-discouraged},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-redirect-discouraged},
note = {Source note teams-contact-center-integration-tpe-redirect-discouraged, checked 2026-09-14}
}