Claim record · Teams contact center integration models
Microsoft does not recommend the Call Automation Redirect option for CCaaS scenarios, strongly recommends AddParticipant for adding CCaaS agents, and states that Redirect is not supported for on-behalf-of use cases.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Teams Phone extensibility overview - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Mid call Controls for Call Automation SDK' > 'Call transfer', Note
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-tpe-redirect-discouraged. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-redirect-discouraged
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-redirect-discouraged,
title = {Teams contact center integration models: claim teams-contact-center-integration-tpe-redirect-discouraged},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-redirect-discouraged},
note = {Claim teams-contact-center-integration-tpe-redirect-discouraged, verified 2026-09-14}
}