Claim record · Teams contact center integration models
For Teams Phone extensibility, the Teams resource account must be associated with the CCaaS provider's Azure Communication Services resource, and the Teams admin assigns that resource ID to the resource account.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Teams Phone extensibility provisioning - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Provisioning', paragraphs 1 to 3
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-tpe-ra-acs-association. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-ra-acs-association
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-ra-acs-association,
title = {Teams contact center integration models: claim teams-contact-center-integration-tpe-ra-acs-association},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-ra-acs-association},
note = {Claim teams-contact-center-integration-tpe-ra-acs-association, verified 2026-09-14}
}