Claim record · Teams contact center integration models
For an emergency call placed from a custom CCaaS client under Teams Phone extensibility, the PSAP callback alerts both the Teams client and the CCaaS client, whereas a call placed from the Teams client gets a callback only on the Teams client.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Teams Phone extensibility overview - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Multi persona', final paragraph
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-tpe-psap-callback. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-psap-callback
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-psap-callback,
title = {Teams contact center integration models: claim teams-contact-center-integration-tpe-psap-callback},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-psap-callback},
note = {Claim teams-contact-center-integration-tpe-psap-callback, verified 2026-09-14}
}