Source note · Teams contact center integration models
To keep agent presence in sync across Teams and CCaaS personas, the CCaaS ISV uses existing Microsoft Graph APIs to subscribe to and set Teams presence, which Microsoft says all ISVs already do in the Connect and Extend models.
Checked 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Checked
- 2026-09-14
Sources
- Teams Phone extensibility overview - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Multi persona', paragraph on agent presence synchronization
Cite this note
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: source note teams-contact-center-integration-tpe-presence-graph. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-presence-graph
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-presence-graph,
title = {Teams contact center integration models: source note teams-contact-center-integration-tpe-presence-graph},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-presence-graph},
note = {Source note teams-contact-center-integration-tpe-presence-graph, checked 2026-09-14}
}