Claim record · Teams contact center integration models
In Teams Phone extensibility, Teams user personal phone numbers are not supported for outbound PSTN calling and can be used only for emergency calling.
fact · verified 2026-09-14
Teams user personal phone numbers aren’t supported for outbound PSTN calling and can be used only for emergency calling use cases.
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Teams Phone extensibility overview - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Call Routing' > 'Outbound PSTN calls from the CCaaS application on behalf of (OBO) RA', Note
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-tpe-personal-numbers. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-personal-numbers
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-personal-numbers,
title = {Teams contact center integration models: claim teams-contact-center-integration-tpe-personal-numbers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-personal-numbers},
note = {Claim teams-contact-center-integration-tpe-personal-numbers, verified 2026-09-14}
}