Source note · Teams contact center integration models
In Teams Phone extensibility, Teams user personal phone numbers are not supported for outbound PSTN calling and can be used only for emergency calling.
Checked 2026-09-14
Teams user personal phone numbers aren’t supported for outbound PSTN calling and can be used only for emergency calling use cases.
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Checked
- 2026-09-14
Sources
- Teams Phone extensibility overview - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Call Routing' > 'Outbound PSTN calls from the CCaaS application on behalf of (OBO) RA', Note
Cite this note
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: source note teams-contact-center-integration-tpe-personal-numbers. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-personal-numbers
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-personal-numbers,
title = {Teams contact center integration models: source note teams-contact-center-integration-tpe-personal-numbers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-personal-numbers},
note = {Source note teams-contact-center-integration-tpe-personal-numbers, checked 2026-09-14}
}