Claim record · Teams contact center integration models
For Teams Phone extensibility proactive outbound flows, the participant-move latency optimization is applied automatically with Calling Plan, needs a carrier configuration change with Operator Connect, and was not applied to Direct Routing at publication.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as published 2026-08-28; current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Azure Communication Services Call Automation How-to for Placing TPE Calls with Call Automation — Microsoft · tier 2 current vendor documentation · section 'Optimize participant-move latency for Proactive Outbound', table
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-tpe-move-opt-dr. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-move-opt-dr
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-move-opt-dr,
title = {Teams contact center integration models: claim teams-contact-center-integration-tpe-move-opt-dr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-move-opt-dr},
note = {Claim teams-contact-center-integration-tpe-move-opt-dr, verified 2026-09-14}
}