Source note · Teams contact center integration models
An inbound PSTN call to the phone number on a Teams resource account triggers an Incoming Call Event Grid notification to the Azure Communication Services resource linked to that account, and the CCaaS server application answers it with the Call Automation SDK.
Checked 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Checked
- 2026-09-14
Sources
- Teams Phone extensibility overview - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Call Routing' > 'Inbound PSTN call to the resource account', first paragraph
Cite this note
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: source note teams-contact-center-integration-tpe-inbound-event-grid. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-inbound-event-grid
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-inbound-event-grid,
title = {Teams contact center integration models: source note teams-contact-center-integration-tpe-inbound-event-grid},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-inbound-event-grid},
note = {Source note teams-contact-center-integration-tpe-inbound-event-grid, checked 2026-09-14}
}