Claim record · Teams contact center integration models
In a Teams Phone extensibility multi-persona setup, call history stays within the client the call is associated with, so the Teams client does not show CCaaS calls and the CCaaS client does not show Teams calls.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Teams Phone extensibility overview - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Multi persona', paragraph following the call flow description
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-tpe-history-separated. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-history-separated
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-history-separated,
title = {Teams contact center integration models: claim teams-contact-center-integration-tpe-history-separated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-history-separated},
note = {Claim teams-contact-center-integration-tpe-history-separated, verified 2026-09-14}
}