Source note · Teams contact center integration models
In a Teams Phone extensibility multi-persona setup, call history stays within the client the call is associated with, so the Teams client does not show CCaaS calls and the CCaaS client does not show Teams calls.
Checked 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Checked
- 2026-09-14
Sources
- Teams Phone extensibility overview - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Multi persona', paragraph following the call flow description
Cite this note
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: source note teams-contact-center-integration-tpe-history-separated. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-history-separated
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-history-separated,
title = {Teams contact center integration models: source note teams-contact-center-integration-tpe-history-separated},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-history-separated},
note = {Source note teams-contact-center-integration-tpe-history-separated, checked 2026-09-14}
}