Claim record · Teams contact center integration models
Microsoft documentation is inconsistent on outbound PSTN from a Teams Phone extensibility resource account: the quickstart tells admins who plan outbound calls to assign a Microsoft Teams Calling Plan, while the connectivity-cost page says Calling Plan licenses on resource accounts no longer support on-behalf-of or server-initiated outbound calls since 1 November 2025 and a Pay-As-You-Go Calling Plan is required.
disputed · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- disputed
- Confidence
- 0.60
- Verified
- 2026-09-14
Sources
- Teams Phone Extensibility - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Teams Admin: Acquire and assign a phone number to Resource Account', step 7
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-tpe-cp-dispute. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-cp-dispute
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-cp-dispute,
title = {Teams contact center integration models: claim teams-contact-center-integration-tpe-cp-dispute},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-cp-dispute},
note = {Claim teams-contact-center-integration-tpe-cp-dispute, verified 2026-09-14}
}