Claim record · Teams contact center integration models
Teams Phone extensibility supports third-party IVR bots receiving calls from Teams Auto Attendants and from Teams Call Queues, including queue overflow, timeout and no-agent-available routing, as first-class entry points.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-phone-extensibility
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Teams Phone extensibility overview - An Azure Communication Services article — Microsoft · tier 2 current vendor documentation · section 'Conversational AI integration' > 'Third-party Voice Agents integration with Teams Auto Attendant and Call Queue', first paragraph and bullets
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-tpe-aa-cq-ivr-entry. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-aa-cq-ivr-entry
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-tpe-aa-cq-ivr-entry,
title = {Teams contact center integration models: claim teams-contact-center-integration-tpe-aa-cq-ivr-entry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-tpe-aa-cq-ivr-entry},
note = {Claim teams-contact-center-integration-tpe-aa-cq-ivr-entry, verified 2026-09-14}
}