Source note · Teams contact center integration models
Microsoft's certified contact center solutions page describes the same three approaches: Connect with certified SBCs and Direct Routing, Extend with Cloud Communication APIs, and Unify as native Azure Communication Services-based applications on Teams calling infrastructure.
Checked 2026-09-14
The Connect model uses certified SBCs and Direct Routing, the Extend model uses Cloud Communication APIs, and the Unify model enables solution providers to develop native Azure Communication Service-based (CCaaS) applications using Teams calling infrastructure.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- certification-program
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Checked
- 2026-09-14
Sources
- Contact center solutions certified for Microsoft Teams — Microsoft · tier 2 current vendor documentation · integration model descriptions near the top of the page
Cite this note
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: source note teams-contact-center-integration-partner-page-models. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-partner-page-models
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-partner-page-models,
title = {Teams contact center integration models: source note teams-contact-center-integration-partner-page-models},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-partner-page-models},
note = {Source note teams-contact-center-integration-partner-page-models, checked 2026-09-14}
}