Claim record · Teams contact center integration models
Microsoft states that the Teams license does not cover usage generated in third-party Teams extensions and Teams apps; such usage generates consumption on Azure Communication Services resources or Graph API.
fact · verified 2026-09-14
- Vendor
- Microsoft
- Product
- Azure Communication Services
- Subsystem
- teams-interop-pricing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.90
- Verified
- 2026-09-14
Sources
- Pricing for Teams interop scenarios - An Azure Communication Services concept document — Microsoft · tier 2 current vendor documentation · section 'Communication as Teams user' > 'Teams clients' paragraph and 'APIs' paragraph
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-interop-3p-usage. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-interop-3p-usage
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-interop-3p-usage,
title = {Teams contact center integration models: claim teams-contact-center-integration-interop-3p-usage},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-interop-3p-usage},
note = {Claim teams-contact-center-integration-interop-3p-usage, verified 2026-09-14}
}