Claim record · Teams contact center integration models
A note on the Connect tab states that an agent using the contact center solution does not need a Phone System license, while the Teams user needs a Phone System license and a phone number for the agent's call transfer.
fact · verified 2026-09-14
The agent used contact solution doesn't need a phone system license.
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- contact-center-integration-models
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-14
- Status
- fact
- Confidence
- 0.60
- Verified
- 2026-09-14
Sources
- Teams Contact Center - Microsoft Teams — Microsoft · tier 2 current vendor documentation · tab 'Connect integration model', Note after 'Feature highlights'
Cite this claim
APA
WarmTransfer. (2026, September 14). Teams contact center integration models: claim teams-contact-center-integration-connect-agent-license. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-connect-agent-license
BibTeX
@misc{warmtransfer-claim-teams-contact-center-integration-connect-agent-license,
title = {Teams contact center integration models: claim teams-contact-center-integration-connect-agent-license},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-contact-center-integration-connect-agent-license},
note = {Claim teams-contact-center-integration-connect-agent-license, verified 2026-09-14}
}