Source note · Microsoft Teams compliance recording
Outbound calls made by call queue agents are recorded only if the agent has a user compliance recording policy, and those calls are treated as user calls not associated with the queue.
Checked 2026-09-25
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queues; compliance recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Microsoft Teams compliance recording (third-party) — Microsoft · tier 2 current vendor documentation · Considerations > Call queues, third paragraph
Cite this note
APA
WarmTransfer. (2026, September 25). Microsoft Teams compliance recording: source note teams-compliance-recording-cq-outbound-user-policy. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-compliance-recording-cq-outbound-user-policy
BibTeX
@misc{warmtransfer-claim-teams-compliance-recording-cq-outbound-user-policy,
title = {Microsoft Teams compliance recording: source note teams-compliance-recording-cq-outbound-user-policy},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-compliance-recording-cq-outbound-user-policy},
note = {Source note teams-compliance-recording-cq-outbound-user-policy, checked 2026-09-25}
}