Source note · Microsoft Teams compliance recording

Compliance Recording for Call Queues records all agent-answered inbound call queue calls without assigning a compliance recording policy to agents, and any agent policy is ignored for those calls.

Checked 2026-09-25

Vendor: Microsoft
Product: Microsoft Teams Phone
Subsystem: call queues; compliance recording
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Microsoft Teams compliance recording (third-party) — Microsoft · tier 2 current vendor documentation · Considerations > Call queues (Compliance Recording for Call Queues), first paragraph

Cite this note

APA

WarmTransfer. (2026, September 25). Microsoft Teams compliance recording: source note teams-compliance-recording-cq-no-agent-policy. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-compliance-recording-cq-no-agent-policy

BibTeX

@misc{warmtransfer-claim-teams-compliance-recording-cq-no-agent-policy,
  title  = {Microsoft Teams compliance recording: source note teams-compliance-recording-cq-no-agent-policy},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/teams-compliance-recording-cq-no-agent-policy},
  note   = {Source note teams-compliance-recording-cq-no-agent-policy, checked 2026-09-25}
}

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