With Choose users and groups, up to 20 agents can be added individually and up to 200 through groups, which can be distribution lists, security groups, Microsoft 365 Groups or Teams teams.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queue agents
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 3: Call answering > Users and groups
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-users-groups-limit. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-users-groups-limit
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-users-groups-limit,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-users-groups-limit},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-users-groups-limit},
note = {Source note teams-auto-attendant-call-queue-setup-users-groups-limit, checked 2026-09-24}
}