Microsoft's recommended call queue settings are Conference mode On, Routing method Round robin or Longest idle, Presence-based routing On and an Agent alert time of at least 20 seconds.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Summary of recommended call queue settings
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-recommended-cq-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-recommended-cq-settings
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-recommended-cq-settings,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-recommended-cq-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-recommended-cq-settings},
note = {Source note teams-auto-attendant-call-queue-setup-recommended-cq-settings, checked 2026-09-24}
}