A resource account needs outbound PSTN capability beyond its Resource Account license if its auto attendant or call queue transfers calls to external numbers, uses call queue callback, or is used as an on-behalf-of caller ID for agents.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- voice applications licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Licensing > Outbound calls from Teams Phone Agent, Auto Attendant, or Call Queue
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-outbound-triggers. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-outbound-triggers
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-outbound-triggers,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-outbound-triggers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-outbound-triggers},
note = {Source note teams-auto-attendant-call-queue-setup-outbound-triggers, checked 2026-09-24}
}