Transferring calls between Calling Plan, Operator Connect and Direct Routing connectivity is not supported for auto attendants and call queues.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- phone numbers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Reference - Voice applications prerequisites and licensing - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Prerequisites > Inbound calls > Note, second paragraph
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-no-cross-pstn-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-no-cross-pstn-transfer
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-no-cross-pstn-transfer,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-no-cross-pstn-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-no-cross-pstn-transfer},
note = {Source note teams-auto-attendant-call-queue-setup-no-cross-pstn-transfer, checked 2026-09-24}
}