The No Agents exception fires when no agents are opted in (presence-based routing off), or when no agents are logged in or all appear offline (presence-based routing on), and it can apply to all calls or only new calls.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 6: Exception handling > No Agents Opted/Logged In
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-no-agents-condition. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-no-agents-condition
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-no-agents-condition,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-no-agents-condition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-no-agents-condition},
note = {Source note teams-auto-attendant-call-queue-setup-no-agents-condition, checked 2026-09-24}
}