Call queue Overflow, Timeout and No Agents exceptions can each disconnect or redirect, and a Voice app redirect can point straight at an auto attendant or call queue rather than its resource account.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- call queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Advanced setup > Step 6: Exception handling; Nested auto attendants and call queues
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-exception-voice-app. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-exception-voice-app
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-exception-voice-app,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-exception-voice-app},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-exception-voice-app},
note = {Source note teams-auto-attendant-call-queue-setup-exception-voice-app, checked 2026-09-24}
}