Microsoft provides an admin diagnostic, run from the Microsoft 365 admin center with the resource account entered in Username or Email, that checks tenant, policy and resource account configuration to confirm an auto attendant or call queue can receive calls.
Checked 2026-09-24
- Vendor
- Microsoft
- Product
- Microsoft Teams Phone
- Subsystem
- testing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Setup - Call Queue - Microsoft Teams — Microsoft · tier 2 current vendor documentation · Call queue diagnostic tool
Cite this note
APA
WarmTransfer. (2026, September 24). Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-diagnostic-tool. WarmTransfer. https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-diagnostic-tool
BibTeX
@misc{warmtransfer-claim-teams-auto-attendant-call-queue-setup-diagnostic-tool,
title = {Setting up Microsoft Teams auto attendants and call queues: source note teams-auto-attendant-call-queue-setup-diagnostic-tool},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/teams-auto-attendant-call-queue-setup-diagnostic-tool},
note = {Source note teams-auto-attendant-call-queue-setup-diagnostic-tool, checked 2026-09-24}
}